Successfully placed orders will receive an email confirmation with your order details. If for some reason you do not receive an eMail, please check your spam filter or contact us for confirmation your order has been received. Orders received by 1:30pm Eastern Standard Time will be processed on that business day. Orders received after this time will be process the following business day. All orders are shipped from our New Jersey facilities.
Shipping rates will be calculated in real-time. We ship exclusively through UPS. We offer free Ground shipping on all orders over $100. All prices are in U.S. dollars.
You will be contacted by eMail with your tracking number when your order leaves our Order Fulfillment Center.
SHIPMENTS OVER $500: A customer signature is required for deliveries and shipments of orders over $500. All prices are in U.S. dollars. Additionally, all Express Mail/Overnight deliveries require a signature.
Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via eMail within 2 business days.
We do not ship to APO, FPO, U.S. Territories and P.O. Box addresses.
Currently, we ONLY ship to the United States.
GIFT BOXING AND GIFT MESSAGING
These services are not available at this time. Order comments will not appear on the order’s packing slip.
CHECK ORDER STATUS AND TRACK SHIPMENTS ONLINE
If you have a registered account with www.nickgraham.com, it is easy to check the status of your orders. Simply click Sign In / Register at the top of our home page. You will be able to see your order status. If your status is noted as shipped, click on the “Shipped” button, and all order details will appear.
If you are not delighted with your purchase, return the item(s) in its original condition within 30 days of shipment.
To receive a refund based on the purchase price of the item(s) and back to the original form of payment:
1. All merchandise must be returned within 30 days of the original purchase date.
2. The merchandise must be in saleable condition with tickets attached.
Returns that have been received past the 30 day eligible return window will be reviewed. Once reviewed, we will send an eMail advising whether your return has been accepted or declined. If accepted, we will issue a store credit for the appropriate amount of item(s) returned. If declined, we will advise you that your return is being sent back to you.
RETURNING OR EXCHANGING YOUR ITEM
Preference returns are returns that are made for any reason other than damaged or defective merchandise. Send your return using a trackable carrier. Keep a record of the return tracking number for future reference. Include a note or a copy of your packing slip with your order stating why you are returning the merchandise. You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.
If any of the items that you ordered are not received in perfect condition, please notify us at firstname.lastname@example.org. We will forward additional Return/Replacement instructions.
If you ordered an item and would like to exchange it for another size or color, or a different item within the designated return period, please return it as specified above in the returns section. We’ll be happy to ship the desired items. You’ll be responsible for any difference in price between items returned and desired items if the cost is greater than the items you’ve sent back. Exchange orders are shipped at no charge.
Please return your item to the following address:
Attention: ECOMMERCE RETURNS
850 Paterson Plank Road
Secaucus, New Jersey 07094
Nick Graham reserves the right to determine eligibility for refunds, and to update this policy at any time without notice.
RETURNING OR EXCHANGING YOUR GIFT
If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable store credit.
Please return your item to the above listed returns address.
PLEASE ALLOW 14 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS EXCHANGES AND CREDITS/REFUNDS.
WE CANNOT ACCEPT RETURN OF MERCHANDISE PURCHASED FROM OTHER LOCATIONS AND/OR RETAILERS.
*Business Day = Monday through Friday – does not include Saturday, Sunday and certain National Holidays.